Comparisons
AI automation vs Hiring an assistant
For repetitive, documented work such as inbox triage, invoice entry, booking and follow-ups, AI automation runs 24/7, scales with volume and is live in weeks; an assistant brings judgement, relationships and flexibility for undefined tasks. The practical answer for most SMEs is to automate the repeatable 30–45% of the workload first and hire for the rest.
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| Criterion | AI automation | Assistant |
|---|---|---|
| Best at | Repetitive, rule-based, high-volume | Judgement, relationships, undefined tasks |
| Hours | 24/7 | 8/5 |
| Scales with volume | Yes | Only by hiring more |
| Time to productive | 2–3 weeks | 1–3 months hiring + onboarding |
| Error handling | Validation rules + human review queue | Personal accountability |
| Cost model | Fixed build + flat monthly | Salary + taxes + benefits |
Frequently asked questions
Will automation replace my current staff?
In SMEs it usually removes the tasks nobody wanted and frees people for revenue work. The report's figure is 30–45% of staff time spent on robot work.
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