AI customer service
How many emails wait for a reply tonight?
By morning the AI has answered every one; you just approve.
Describe where the questions come from. The AI tells you what it answers for you and how many hours a week come back.
AI customer service and email automation
Customer service and email with AI: faster replies, fewer staff hours
AI customer service processes incoming email and chat: it categorises, filters spam, writes a 90% ready reply from your knowledge base, escalates VIP and urgent cases at once and summarises long threads. The colleague approves instead of typing. Typically 10–15 hours of support work a week come back.
Similar solutions
- Intelligent email triage & reply draftsCategorises incoming email, filters spam, and prepares a 90%-ready reply draft from the company knowledge base for one-click approval.10–15 h/week
- VIP customer handling & email escalationDetects key customers and urgent requests instantly and sends a Telegram or SMS alert to the designated manager.1–3 h/week
- Long thread summariesA 40-message email or chat thread becomes a five-line summary with open questions and who owes what, ready for a handover.2–4 h/week
- Complaints logged, acknowledged and pre-solvedEvery complaint gets a calm acknowledgement within minutes, is logged with the order or contract it belongs to, and the responsible colleague receives a proposed resolution based on how similar cases were closed before.2–5 h/week
20min
first call, free
3wk
to a live first version
24/7
calls and chats answered
10h/wk
back from email handling alone
01 — What we build
Every kind of AI automation. One team.
Built around your process. Connected to your tools. Tested with your data.
Customer support automation
Common questions answered, the rest routed with context.
Chat & WhatsApp assistants
Answers and sells on your site, Messenger and WhatsApp.
Workflow automation
Your tools talk to each other. Data moves itself.
AI voice agents
Answers, qualifies and books calls, day and night.
Conversational SMS & missed-call text-back
A text goes out 30 seconds after a missed call. Confirmations, reminders and reactivation by SMS.
Review & reputation automation
Collect Google reviews after every job, answer the good ones, escalate the bad ones to a person.
Document processing
Invoices, contracts and forms read and filed by AI.
Lead handling & outreach
Every lead answered in minutes and followed up.
Scheduling & meeting ops
Booking from natural chat, no-show killer reminders, and meeting notes that turn into tasks by themselves.
Data & reporting agents
The Friday report writes itself from your data.
Quotes & proposals in minutes
From a form, email or voice note to a branded quote with three tiers, tracked and followed up automatically.
Custom AI integrations
Bespoke models and AI features inside your own product.
02 — Who it's for
A good fit if…
- A repetitive process eats hours every week
- You already use a CRM, email, calendar or sheets
- You can name the number that should move
- Someone can decide in a 20-minute call
Not a fit if…
- A chatbot for the sake of having one
- The process changes weekly and nobody owns it
- Everything at once, in one big launch
- No budget for a first working version
03 — How it works
Three weeks from problem to running system.
- 01
Discovery call
We map the process and the numbers behind it. You leave with a scope and a fixed price.
- 02
Build
We build and test with your real data. You see it work before a customer does.
- 03
Run
It goes live. We monitor and tune. You measure the difference.
04 — Questions
Things people ask before the first call.
01Does the AI send the reply or just write it?
In the first weeks it drafts and a colleague approves. Where over 95% of replies go out unchanged, it can send automatically on request, logged.
02How does the AI know the right answer?
From your own knowledge base: past replies, price list, policies, FAQ. What it cannot find, it asks about instead of inventing.
03What happens with an angry customer?
The AI detects the complaint tone, escalates to a colleague and proposes a resolution path. VIP customers trigger a separate alert.
04Does it reply in several languages?
Hungarian, English and German, in the language of the incoming message, from the same knowledge base.
05How fast does email automation start?
Triage and reply drafting go live in 15–35 days, VIP escalation in 1–14.
06Is the first call free?
Yes. Twenty minutes, no obligation. You leave with a written scope and a fixed price whether or not we end up working together.
07How long does it take?
A first working version usually goes live in two to three weeks. Larger systems are split into phases so something is running early and paying for the rest.
08What happens to our data?
It stays in your systems. We connect to your tools with your own credentials, process data in the EU wherever possible, and sign an NDA and data processing agreement before we see anything.
09Which tools do you work with?
Whatever you already use: Google Workspace, Microsoft 365, HubSpot, Pipedrive, Billingo, Számlázz.hu, Shopify, WooCommerce, Slack, WhatsApp and most things that have an API.
10How is it priced?
A fixed price for the build, then a monthly fee that covers hosting, monitoring and improvements. No hourly surprises.
11Do we need a developer on our side?
No. We need someone who knows the process. We handle the technical side and train your team before go-live.
05 — Contact
Tell us about the process. We reply within one working day.
Or skip the form and book a 20-minute call.