General office & finance · Customer service & communication
Intelligent email triage & reply drafts
Categorises incoming email, filters spam, and prepares a 90%-ready reply draft from the company knowledge base for one-click approval.
- Avg. time saved
- 10–15 h/week· ≈ 54 h/month
- Rollout
- CoreDays 15–35
- Who it is for
- Every business
In short
Intelligent email triage & reply drafts: Categorises incoming email, filters spam, and prepares a 90%-ready reply draft from the company knowledge base for one-click approval. It typically gives back 10–15 hours a week to whoever does this by hand today. Built for: Every business.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
Email: “Hi, can you send a quote for 5 industrial AC units, Debrecen, by 30 Sept? Péter, GreenTech Kft.”
The AI
- Classifies it as a new quote request, urgency: normal
- Drafts a reply from your price list and past answers
Comes back
Draft in your inbox: “Dear Péter, thank you… 5 units, install included, valid 30 days. Approve & send?”
Steps
- 1Webhook passes each new email to the model
- 2Intent (new quote request, complaint, billing, order status, spam) and sentiment are detected, including threats of legal action
- 3Labels such as AI/Quote or AI/Urgent complaint are applied; invoices go to the bookkeeper, quotes to sales, complaints to the owner
- 4Critical emails trigger an SMS or Telegram alert
Similar solutions
- VIP customer handling & email escalationDetects key customers and urgent requests instantly and sends a Telegram or SMS alert to the designated manager.1–3 h/week
- Website chat that answers and hands over to a humanOpening hours, prices, delivery and how-it-works questions are answered from your own pages and documents around the clock; anything it can't settle becomes an email to the right colleague with the whole conversation.3–6 h/week
- Complaints logged, acknowledged and pre-solvedEvery complaint gets a calm acknowledgement within minutes, is logged with the order or contract it belongs to, and the responsible colleague receives a proposed resolution based on how similar cases were closed before.2–5 h/week
- No customer email left unanswered past your limitShared inboxes are watched continuously: anything unanswered for longer than your rule is flagged, reassigned if the owner is out, and the team lead gets a daily list of near-misses.1–3 h/week
Industries
Related terms
Have a process like this? Tell us about it.
Book a call